Contact the Pivot Point Calculator team
Every message goes to one inbox that the VSB DEVS developers read themselves. Choose the topic that matches your question and we will reply within two business days.
vsbdevs@gmail.comChoose a topic
Each card opens your email app with the subject line already filled in, which helps us sort incoming messages.
App crashes and bugs
Tell us if the app crashed, froze or stopped responding. Include your phone model, your Android or iOS version, the app version and the steps that led to the problem.
Report a bugCalculation questions
Write to us if a level doesn't match your charting platform. Send the method and the exact open, high, low and close you entered, along with screenshots of both screens. Mismatches often come from a candle that closed at a different time.
Report a calculationFeature requests
Tell us about a pivot method the app doesn't include yet or a feature that would speed up your routine. Explain how you would use it so we can decide what to build next.
Suggest a featureSubscriptions and billing
Google Play and the App Store handle every purchase, so start any refund or cancellation with the store. If the store can't solve the problem, email us with the details.
Ask about billingPrivacy and data
Ask how the app uses Firebase, how in-app promotions work or how to make a GDPR or CCPA request. The app has no accounts, so we cannot look up any data by name or email.
Ask about privacyPress and partnerships
Contact us about app reviews, trading education content or creator collaborations. Include your idea and a rough timeline.
Start a conversationWhat to include in your email
When you include the exact inputs, we can usually answer a calculation question in one reply.
- Your phone model and OS version, for example Pixel 8 on Android 15 or iPhone 15 on iOS 18
- The app version, which you can find on the app's page in Google Play or the App Store
- The pivot method and the exact open, high, low and close you entered
- The level you expected to see and where that number came from
- A screenshot or screen recording of the problem
Response time
We reply within two business days.
Language
We reply to every email in English.
Refunds
Google and Apple process every purchase, so start a refund with the store you bought from. If you need our help, send your device, the store you used and the date and time of the transaction with a screenshot. Please add your country, your timezone and the reason for the refund.
What we cannot help with
We cannot give trading advice or tell you which method to trade. The app has no accounts, so we also cannot look up account details. Our terms explain why we never give trading advice.
Common questions
Does the app tell me when to trade?
No. It calculates support and resistance levels from your prices and leaves every trading decision to you.
Read the FAQWhich prices do I enter?
Enter the open, high, low and close of the last completed candle. Intraday traders usually use yesterday's daily candle.
See how it worksWhat data does the app collect?
No. The app does not ask for your name or email and it does not track you. It uses Firebase for analytics and crash reports so we can fix bugs.
Read the privacy policyWhy don't my levels match my chart?
The usual reasons are a different session close or a different pivot method. Match both and then compare the numbers again.
Compare the methodsRate the app on Google Play or the App Store
If Pivot Point Calculator helps your trading, a rating on the store helps other traders find the app.